EQ-i2.0®

What is Emotional Intelligence?

Emotional Intelligence (EI) can be defined as a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.

Why is EI Important?

While emotional intelligence isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator of success in the above-mentioned areas. Emotional intelligence is not a static factor – to the contrary, one’s emotional intelligence changes over time and can be developed in targeted areas.

Applications of emotional intelligence include:

• Leadership Development
• Selection
• Organizational Development
• Executive Coaching
• Team Building

The EQ-i2.0® Model

The 1-5-15 factor structure: The EQ-i 2.0 features one overarching EI score (Total EI), broken down into five composite scores which measure five distinct aspects of emotional and social functioning. These in turn, are broken down into a total of 15 subscales.

United States Air Force – USAF

When looking at first-year turnover of recruiters, the USAF used the EQ-i to study the differences between successful and unsuccessful recruiters. Using their findings from the EQ-i, the USAF developed a pre-employment screening system that led to a 92% reduction in first-year turnover and resulted in $2.7-million in training cost savings in the first year alone.

CIBC – Leading Canadian-based global financial institution

The CIBC Global Private Banking and Trust team conducted a star performer study where their high and low performing sales associates were given the EQ-i assessment. The results showed conclusively that emotional intelligence skills can be directly associated with sales success. An individual’s test scores accounted for 32 percent of his or her booked sales and 71 percent of pipeline sales.

Large Collection Agency – (company name hidden for privacy reasons)

The EQ-i was used at a large collection agency in order to assess the secrets to success in recovering client’s money. The assessment was completed by their best collections agents as well as by their less successful co-workers. The more successful collection agents scored overall higher on the EQ-i. They had the highest scores in areas that you might guess would be important for conducting collections work; areas such as: stress tolerance, assertiveness, independence, optimism, and the right mix of empathy and impulse control. Further tracking was done, and over a six month period, it was found that the superior collectors brought in 100 percent of their quotas, compared with their less-successful peers, who languished at 47 percent. Also, the company started using a new system for selection of recruits that incorporated the EQ-i.

We can help you do the same.